Anonymous survey on Operational Efficiency, Procedural Challenges & Integrity Risks Assessment

    Anonymous Survey on Operational Efficiency, Procedural Challenges & Integrity Risks Assessment

    Introduction

    a) This survey aims to understand operational, procedural, regulatory, and integrity-related challenges in Pakistan’s maritime sector.

    b) Feedback will help identify procedural bottlenecks, operational inefficiencies, and corruption risk points across shipping processes.

    c) Findings may support development of collective action initiatives, procedural reforms, and grievance handling mechanisms with relevant authorities.

    d) Responses are confidential. There is no requirement to disclose personal or organizational identity unless voluntarily desired.

    SECTION A — RESPONDENT PROFILE

    1. Organization Name (Optional)

    2. Years of Operation

    3. Type of Organization (Select all applicable)

    4. Nature of Operations (Select all applicable)

    5. Primary Ports Served (Select all applicable)

    SECTION B — OPERATIONAL PERFORMANCE & DELAYS

    6. In your last 10 vessel calls, how many experienced operational delays?

    7. Select TOP 3 operational challenges faced:

    Other operational challenge

    8. Average vessel turnaround time:

    9. Rank TOP 3 causes of vessel departure delays:

    Cause

    Rank 1

    Rank 2

    Rank 3

    Berth unavailability

    Customs/clearance delays

    Inefficient scheduling

    Equipment shortages

    Documentation issues

    Weather/security issues

    Others

    10. Impact of delays (Select all applicable)

    Other impact of delays

    SECTION C — PROCESS STAGE HEATMAP

    11. At which stages do delays most frequently occur?

    12. Rate the following process stages
    1 = Very Poor / Highly Unpredictable, 5 = Excellent / Highly Predictable

    Process Stage

    Delay Frequency

    Predictability

    Need for Informal Intervention

    Vessel arrival clearance

    Berth allocation

    Pilotage/tug services

    Cargo handling

    Customs clearance

    Documentation approval

    Gate-out/delivery

    Final vessel departure

    SECTION D — PROCESS PREDICTABILITY & COORDINATION

    13. Rate the following statements

    Documentation requirements are clear and easy to understand

    Small documentation errors cause major delays

    Procedures are consistently applied

    Timelines are predictable

    Personal relationships influence processes

    Multiple agencies create unnecessary procedural complexity

    Requirements are duplicated across agencies

    Amendments/corrections are processed efficiently

    Digital systems still require manual follow-up

    14. In your last 10 operational transactions, how many required informal facilitation/intervention?

    15. Which stakeholders create the MOST coordination challenges?

    Other coordination stakeholder

    16. Maritime connectivity and hinterland infrastructure issues are:

    SECTION E — COST & FINANCIAL PRESSURES

    17. Major cost pressures

    Other cost pressure

    18. Compared to regional ports, charges in Pakistan are:

    19. To what extent do delays increase operational costs?

    20. Estimated share of operational cost attributable to informal payments:

    SECTION F — DOCUMENTATION & DIGITAL SYSTEMS

    21. Complexity of documentation procedures:

    22. Select TOP 3 documentation/procedural challenges:

    Other documentation challenge

    23. Frequency of delays due to documentation errors:

    24. Effectiveness of electronic systems (PSW, WeBOC, EDI):

    25. Have digital systems reduced the need for informal payments/intervention?

    26. Suggested improvements in digital systems:

    SECTION G — LEGAL & REGULATORY ENVIRONMENT

    27. Where do legal/regulatory gaps MOST affect operations?

    Other legal gap area

    28. Effectiveness of dispute resolution mechanisms:

    29. Implementation of international maritime conventions in Pakistan is:

    30. Rate the following statements

    Regulatory requirements are clear and well-defined

    Regulations are applied consistently across stakeholders

    Enforcement actions are predictable

    Regulatory discretion creates operational uncertainty

    31. Priority areas for legal reform

    Other legal reform priority

    32. Suggested legal reforms:

    SECTION H — INTEGRITY & CORRUPTION RISKS

    33. In your last 10 operational interactions, how many involved corruption-related pressure or informal facilitation?

    34. Types of corruption encountered

    Other corruption type

    35. Where do these occur MOST frequently?

    Other corruption location

    36. Impact of corruption-related practices

    37. If informal payments are refused, consequences usually include:

    38. Who usually initiates informal payment expectations?

    39. Typical informal payment per transaction:

    40. Common triggers for corruption-related pressure:

    Other corruption trigger

    41. Rate the following statements

    Reporting corruption is safe

    Fear of retaliation exists

    Anonymous reporting mechanisms would improve reporting

    Collective action can reduce corruption

    Some operational delays appear intentionally created

    SECTION I — INDUSTRY COORDINATION & COLLECTIVE ACTION

    42. Rate coordination effectiveness among stakeholders

    Shipping Lines & Agents

    Shipping Agents & Port Authorities

    Shipping Agents & Regulators

    Port Authorities & Customs

    43. Key coordination issues

    44. Would your organization participate in collective reform initiatives?

    45. Major barriers to collective action:

    SECTION J — RECOMMENDATIONS & HIGH-RISK AREAS

    46. Departments/offices where informal payments are commonly demanded:

    47. Top 3 legal reforms required:

    48. Top 3 operational reforms required:

    49. Key steps to reduce corruption:

    50. Suggestions for improving operational efficiency:

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